What Are GEMS?  GEMS are just what the name implies… real GEMS!  The acronym stands for GIVING EFFECTIVE MEMBER SERVICE and our GEMS team represents RMA well.

Created in April 2010, our GEMS volunteers are meeting a critical need for our organization. We want to ensure that RMA is making an impact in our community, both with our member services through the Association, and with our desire to serve the non-profit arena through our Foundation.

Being a small staff, we sometimes need help.  GEMS commit to assisting with two events for each year that they sign on.  Since starting this program, our GEMS have served us well, a true testament of their willingness to serve, support, and assist with those needs.  They are an extension of RMA and allow us to broaden our scope of help for our members.  Meet our 2013 Elite Group of Volunteers… our GEMS….


Want to know more?

ALBERT “AL” BILLINGSLY was born and raised in Kansas, went to the University of Memphis where he graduated in 1981 and moved to Lynchburg in 1986 with his wife, Lisa and our daughter Amy, who was two at the time. In 1988 their son was born.

Al is a former engineer, working for B&W in Lynchburg for 21-1/2 years before taking early retirement.  He is now an independent insurance agent here in Lynchburg, specializing in Life Insurance, Health Insurance, Annuities, Workplace Benefits, and Medicare Supplements and Advantage Plans. He is an authorized agent for Anthem Blue Cross and Blue Shield.

CINDY BRYANT is the Underwriting Director for Spirit FM, which broadcasts into portions of VA, NC and WV (90.3 on Lynchburg’s FM dial).  Cindy’s had a highly successful 13-year career in collections and an equally successful 6-year career in information technology.  But in December of 2008, she found her dream job at Spirit FM where she gets to interact with business professionals and loyal listeners on a daily basis.  She herself was a loyal listener for over 10 years, as well as a regular volunteer at Spirit FM, before joining the Spirit FM staff.   Spirit FM is  proud to be a member of the Lynchburg RMA and to serve on the GEMS 2013 team!  Call Cindy for an informational meeting and see how Spirit FM can be great for business!!.

KIM KEYES began her Insurance career with Nationwide in the Lynchburg Call Center March 2003.  She transitioned into her current position with Chris Owen and Associates Allstate (formerly Russ Watson Allstate) in October 2008.  The most rewarding thing about her current position is the ability to build strong relationships, allowing her to work as a partner with her customers in designing policies that fit their need as well as their pocket.  Kim’s clients are confident that they “Are in good hands.” Call Kim,  She has “The KEYES” to your insurance and financial needs.”.

BECKY LAMBERT is the owner/photographer at Big Door Photography, where she creates the images that you need to promote your business to your clients in the best light… for print and on the web.  At Big Door Photography, your image is key! Call (434) 851-8842..

BILL MOSS works from Foster Fuels and is a distributor for XANGO.  He has been a great source of inspiration to his fellow employees, GEMS, RMA and Bedford Area Chamber.  Whether you see Bill on the job, at an EXPO, or at a Hillcats game, you will always see a smiling face!!

SHERI OUZTS graduated from Miller-Motte Technical College in May 2012.  Prior to graduating, she applied and was granted an externship with the Retail Merchants Association.  Sheri believes in the mission of RMA and has continued to volunteer even after graduating.  She has been a great addition to staff on the occasions that she works in the office, and you will often see her at functions helping with setting up, taking down, and everything in between!

DEIRDRE SERIO  is the CEO of Techscribes 2.0. She helps small businesses with their social media presence on Facebook, Twitter, and with email newsletters, website content writing, and training.

COACH RECEBBA STURM-CLAUSER is a dynamic speaker and business coach. Coach Rebecca offers audiences practical advice on what it really takes to transform dreams of success into reality. She has contributed to conferences and events around the country talking with authority about her experiences in this high pressure, results driven world. Coach Rebecca is the founder and contributor to the nationally recognized business eXpress, a monthly, absolutely free, resource workshop for business owners and leaders. Her hands on experiences make her an ideal choice for audiences seeking insights into success whether it be personal or business.